Haimoo Roastery

Haimoo Roastery - Delivery policy
Terms

Delivery policy

Online shop

VilkenJävlaCirkus Oy / Haimoo Roastery (Business ID: 3096454-8) sells products to adult private individuals and businesses in Finland. All product prices include VAT. We reserve the right to change prices and shipping costs without separate notice.

Ordering

Products are ordered on our online shop by adding them to the cart and paying for the cart contents at checkout. All customer information is handled confidentially and used only to deliver the order and to resolve any questions. By placing an order you accept the delivery terms in force.

Payment methods

We use Stripe as our payment provider, an internationally respected and secure payment service. Stripe Technology Europe Limited (STEL) is an Electronic Money Institution (EMI) authorised by the Central Bank of Ireland and operates in the European Economic Area (EEA) in accordance with EU regulations.

We accept the following payment methods:

  • Debit and credit cards: Visa and Mastercard.
  • Apple Pay and Google Pay: Quick and convenient mobile payments.

Value added tax (VAT)

Stripe follows EU VAT rules, making sure payments are handled correctly. It can also automatically validate European VAT numbers through the VIES system.

Stripe contact details:

Stripe Technology Europe Limited
The One Building
1 Grand Canal Street Lower
Dublin 2, Ireland
More information: stripe.com

Order and payment confirmation

Once you have placed an order, you will receive a confirmation by email with your order details and payment confirmation. Please check the details carefully, and if you notice any errors, get in touch with us.

Payment processing

Payments are processed immediately via Stripe. Once your payment has gone through, we start processing your order promptly. If the payment fails, you will be asked to try again or to contact our customer service.

After confirmation

You will be notified when your order has been shipped, along with a tracking number to follow your parcel's journey.

Delivery methods and costs

We offer flexible delivery options so that your order reaches you as easily and reliably as possible. We ship orders via Posti, or you can collect them directly from our roastery if you prefer.

Shipping costs:

  • Delivery: A flat shipping fee of 5,9€ applies to all domestic orders under 50 €.
  • Free delivery: Orders over 50 € are delivered free of charge within Finland when you use a valid discount code at checkout. Remember to enter the code at checkout!
  • Collection from the roastery: You can collect your order directly from our roastery at no extra cost. We will let you know when your order is ready for collection.

Delivery time

We usually roast on Sundays and Wednesdays, or as needed 1–2 times a week. In some cases we also roast small batches for stock, so that we can offer our customers quick deliveries.

We prefer not to grind freshly roasted coffee, as the flavour develops better when it can rest for a little while after roasting. For this reason the delivery time is 2–3 days from the roast date.

If the coffee is in stock, the order is shipped within 2–3 days of ordering. If the coffee is not in stock, the order is processed on the roast day and shipped within 2–3 days of roasting. The carrier handles the delivery, and the estimated delivery time is usually 2–5 working days. You will receive a tracking number with the shipment, so you can easily follow your parcel.

Returns and problems

If there is a problem with your order or you are not satisfied, please get in touch with us promptly. We want you to be happy with your purchase!

Right of return and terms

Unopened products in their original packaging can be returned within 14 days. Please note that return costs are the customer's responsibility, unless the error is ours.

Restrictions

Because of their freshness, opened coffee packs cannot be returned unless there is a clear quality defect.

Uncollected parcels

If a parcel is not collected and is returned to us, we will charge the shipping costs in full.

What to do?

  • Contact us: hello@haimooroastery.fi
  • Pack the product carefully and send it via Posti.
  • Keep your return receipts until the return has been processed.

Refunds

Refunds are made to the original payment method. Processing time may vary depending on Stripe and your bank.